Category Archive: Communications

Jan 14

What to do When Your Campaign Accidentally Goes Viral

There’s really nothing that can prepare you for that moment when you pick up your phone and/or  log in to Facebook and see 8,000 new messages. Just yesterday, you think, we were trying desperately to get 300 likes on our page! It’s the stuff some companies dream of. It’s a nightmare for most. The thing …

Continue reading »

Oct 19

How How to Use E-mail to Impress Your Customers

Untitled

    I’m in the middle of a run of pretty bad customer service experiences. I’ve bought two laptops, one DOA, that had to be returned immediately, then had a devastating Rent the Runway experience that had me running out the day before an event to buy a formal gown. Not cool. Then, shopping for …

Continue reading »

Jun 16

The Three Dead Friends You’ll Have on Facebook

I have three dead friends on Facebook. It’s hard; especially when their birthdays show up, or when well-meaning mutual friends post a message to their wall because they’re thinking of our deceased friend.  If you don’t already, you’ll have friends on Facebook who die, either expectedly or unexpectedly. Dying in the digital era has new …

Continue reading »

Dec 13

Happy Holidays from Jaggers Communications!

jaggers_winter_2014_D1_2-01

  We went with a “happy new year” theme for this year’s company holiday card, mostly because we’re slow to get these out in the mail! The artwork is from Watermark Design. Let this serve as your reminder to touch base with customers and clients at the end of the year — they’re looking forward …

Continue reading »

Dec 09

Putting Pen to Paper: Can We Return to a Lost Art?

I’ve written about how tired I am of e-mail. It has its uses, but fails in many ways. Phone calls are great, when needed. Texting is fantastic for a lot of quick communication. I’ve been thinking, though, of doing more writing by hand starting with the end of this year. No, no: I don’t just …

Continue reading »

Older posts «