Monthly Archives

September 2013

Barilla’s Big Gay Mistake

By Communications, Public Relations, Social Media

Barilla_Logo_ClaimUS_RGB_posOnce again a brand is about to bite the dust over attempting to alienate a segment of its customer population. In a ridiculous statement, the chairman of the pasta company has said that they will not feature any gay families in its advertising. This has naturally created a social media firestorm of pasta-eaters banning the brand. When I see this kind of story, I can never imagine how such a moronic position happened in the first place, much less how it made it into mainstream media. barilla quote

Brand representatives are scrambling, asserting that the statement was a “mistake” and trying to retract and correct, positioning chairman Guido Barilla supports gay marriage (but not gay adoption.) In any case, he definitely doesn’t want gay people eating Barilla pasta.

#boycottbarilla is the trending hashtag, if you’re interested in following such things.

Me? I’m going for some homemade pasta.

What does Barilla need to do to fix this?

  1. Apologize! “we’re sorry for being insensitive to people everywhere who love our pasta. We definitely will have people of all genders, races, sexual orientations and pasta preferences in all of our advertising going forward,” would be a good start.
  2. Probably fire, or seriously demote Guido Barilla. He’s made that bed.
  3. Make a large donation to a gay rights organization asap.
  4.  Launch a new campaign that demonstrates INCLUSION of all people who may or may not want to eat pasta. Jeez. Is it really that hard?

I don’t know about you, but I’m really sick of politics getting in the way of my food choices.

 

In a Client’s Words: Working with UVa Intramural-Recreational Sports

By Communications, Marketing, Social Media

I am, of course, proud of all of my clients, what they learn, how they apply what they learn to every day work and how they follow through on the execution of a strategic communications plan. However, right now, I’m extra super proud of Carol Spry at the University of Virginia. Carol is in the Intramural-Recreational Sports marketing department and what we’ve done together is take that program from a very print-focused, traditional marketing world to a very social, web-friendly, responsive and interconnected (read: UVa student friendly!) platform, and Carol is right at the core of making all of that happen.

In this video, produced by the HR department of UVa, Carol talks about her job at the University. See if you can spot my cameo!

My UVa Job – Carol Spry from My UVA Job on Vimeo.

Blogs Not Dead, just Better

By Social Media

A friend asked me a couple of weeks ago if blogs were passé. Some are, sure. There are thousands of dead blogs and retired, dispassionate bloggers. Blog readers have become more selective and demanding. The result? Better blogs.

We’ve reared back from the “everyone must blog” culture and filtered down to some really interesting, sometimes short-term, but definitely purposeful blogs. The difference? They’re interesting. Well-written. Often, they cover a specific topic, time period, experience, series, etc. Like a book, a blog can be seen as a body of work. The good ones are cohesive.

An example that came to my attention this week was written about in the New York Times. In it, a middle class, white family in South Africa moves from their comfortable suburban home to the slums for a month. Their blog about the experience, Mamelodi for a Month  http://mamelodiforamonth.co.za has inspired controversy. Sometimes referred to as “extreme empathy” this is the kind of experiential content that launched the career of Morgan Spurlock, of Supersize Me, the man who ate nothing but food from McDonald’s for 30 days. Spurlock then created the series, 30 Days — a documentary project that featured individuals being inserted into communities that had completely different values, belief systems, religions, cultural ideas or professions.

Extreme empathy is definitely a blog trend, and certainly creates interesting and sometimes controversial content for the consumer. Is there a way you can insert extreme empathy into your blogging, either personally or as a corporation? What can we learn from those who undertake the giant leap out of their comfort zone, in order to report back to the rest of us from the “other side?”

Why “My Bad” Isn’t an Apology

By Communications

My favorite “my bad!” was from Cher Horowitz in the movie Clueless.

This post may not reach its intended audience. I doubt any of my regular readers commit this grievous error, but I have no doubt that they’re hearing it from others. Saying “my bad,” is not the same as saying “I’m sorry.” In fact, it’s more like saying “oops!” “My bad,” is completely insincere and flippant, but you know that, and never ever use it to actually apologize.

Here’s what I’d like us to do — let’s not continue to let “pardon me,” “excuse me,” “I’m sorry,” “I apologize,” devolve into “my bad,” permanently. Instead, the next time someone utters that phrase to you, just ask: “Is that an apology?”

Some language evolution can’t be stopped (see: YOLO, lolz, the verbal hashtag and more), but I think this one can. Don’t take for an apology what really isn’t.